Privacy Policy

At Raz Vape, we want to help you understand how we collect, use, protect, and share your personal information. This Privacy Policy outlines your privacy choices when you visit our site, use our mobile app, or access any of our services. It does not apply to websites or services that we do not control, including those of other Raz Vape users.

This Privacy Policy is part of, and incorporated into, the Raz Vape Terms of Service. Capitalized terms have the meanings defined in our Terms of Service. Please note that the services we offer may vary by region.

We encourage you to read this Privacy Policy carefully to understand our practices. If you have any questions or concerns about this policy or our privacy practices, please contact us at support@razvapeflavors.org.

Privacy Shield

Raz Vape adheres to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks set by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom, and Switzerland to the U.S. Raz Vape has certified its compliance with the Privacy Shield Principles for the transfer of Personal Data from the UK to the U.S. In case of any conflict between this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles will take precedence. To learn more about the Privacy Shield program and view our certification, please visit the U.S. Department of Commerce website at https://www.privacyshield.gov/.

Raz Vape is responsible for any onward transfers of Personal Data to third parties under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.

Definitions and Information Types

  • Account Information: Data about how and when you access your Raz Vape account, including Store Information.
  • Browser Information: Data provided by your browser, such as your IP address, website visits, network connection, device info, and cookies.
  • Contact Information: Personal and business information like your name, email, postal address, phone number, and potentially social media details.
  • Device Information: Information about your device, such as its ID, model, manufacturer, and operating system version, gathered when using our website, app, or services.
  • Payment Information: Details related to your payment methods, like credit card or ACH info.
  • Security Information: User credentials, such as ID, password, and other authentication details.
  • Store Information: Details about your store, its products, and structure.
  • Support Information: Data related to your hardware/software, error reports, performance data, and communication with our support team.
  • Transaction Information: Data related to transactions on our platform, including product, order, shipping, and payment details.
  • Usage Information: Data collected during your interaction with our site or app, including the pages you visit and features you use.
  • Automated Decision Making: Decisions made solely by automated processes without human input.
  • Controller: An entity that determines the purposes and means of personal data processing.
  • Cookie: A small file placed on your device that often contains a unique identifier, accessible only by the site that placed it there.
  • Merchant: An entity using our services for e-commerce.
  • Mobile App: The Raz Vape app available through third-party app stores for mobile devices.
  • Partner: A third-party participant in Raz Vape’s programs, such as an agency or technology partner, theme designer, reseller, or referrer.
  • Personal Data: Information that can identify an individual directly or indirectly.
  • Processing: Any operation involving personal data, such as collection, storage, and use.
  • Processor: An entity that processes personal data on behalf of the Controller.
  • Sensitive Personal Data: Data revealing racial/ethnic origin, political opinions, religious beliefs, union membership, genetic or biometric data, health information, or sexual orientation.
    Shopper refers to any individual or entity that interacts with a Merchant’s eCommerce platform through Raz Vape.
  • Merchants
  • Merchant Policies: Merchants must ensure that Shoppers are informed about how their personal data is collected and processed by the Merchant, Raz Vape, and any relevant third parties. This includes:
  • Displaying a clear privacy policy on their storefront that complies with applicable laws.
  • Processing personal data in compliance with the law, obtaining necessary consent from Shoppers for Raz Vape and third parties to access and use this data.
  • If collecting Sensitive Personal Data, obtaining explicit, informed consent from Shoppers and allowing them to revoke this consent at any time.
  • Information Collected
  • When a Merchant engages with Raz Vape’s Website (e.g., by signing up for trials, newsletters, or transactions), Raz Vape may collect various data types, including Account Information, Browser Information, Contact Information, Payment Information, Support Information, Device Information, Security Information, Transaction Information, Usage Information, and Cookies.
  • When interacting with our Mobile App, Raz Vape may collect similar data, such as Account, Contact, Device, Usage, and Security Information.
  • Information Usage
  • Raz Vape uses this information to provide services to Merchants, verify identities, offer support (e.g., troubleshooting, fraud detection), send marketing materials, handle invoicing, resolve issues, enhance our services, and comply with legal obligations. Certain information may be shared with Partners under confidentiality agreements for service improvement and personalization. We may also use this data for other purposes where explicit consent has been given by the Merchant.
  • Partners
  • Information Collected: When a Partner creates a partner account or refers a Merchant, Raz Vape may collect Account, Browser, Contact, Payment, Support, and Usage Information.
  • Information Usage: This data is used to offer services, verify identities, provide support, manage marketing, invoicing, resolve issues, personalize services, and meet legal requirements. Additional use may occur with explicit Partner consent.
  • Visitors
  • Information Collected: When visitors browse the Website or engage in communications with Raz Vape, we may collect Browser Information, Support Information, Contact Information, and Usage Information.
  • Information Usage: This information is used to improve communication, personalize services, and provide necessary support. Further usage may occur with explicit Visitor consent.
  • Shoppers
  • Information Collected: When Shoppers interact with a Merchant’s eCommerce platform through Raz Vape, we may collect Browser and Transaction Information on behalf of the Merchant.
  • Information Usage: Raz Vape processes this information to offer services to Merchants, support orders, and manage risks. The Merchant controls this data, and Shoppers should direct any questions regarding its use to the Merchant. Raz Vape may also use this information for its own service improvements and fraud prevention.
  • Legal Basis for Processing (EEA Visitors Only)
  • Lawful Basis: We collect personal data when:
  • Necessary to fulfill a contract with you.
  • The processing aligns with our legitimate interests and doesn’t override your rights.
  • We have your consent.
  • In certain situations, we may also collect personal data to comply with legal obligations or to protect your vital interests or those of others.
  • Notice: If we request personal data to comply with a legal requirement or to perform a contract, we will inform you if providing this data is mandatory and explain the consequences if not provided.
  • Legitimate Interest: If we process personal data based on legitimate interests, we will inform you of those interests. Examples include responding to queries, improving our platform, marketing, and preventing illegal activities (e.g., fraud detection).
  • Communications
  • Promotional: We may send promotional messages to existing and prospective Merchants, Partners, and Visitors via email, phone, and other channels. You can opt out of these communications at any time.
  • Account: Certain necessary communications, such as account notices, will be sent to users of our services, and opting out is not available if you have an active storefront.
  • Information Sharing
  • Our services rely on third parties and service providers, and we may share Personal Data with them as needed, with consent, or in the following cases:
  • Compliance: To meet legal requirements or respond to valid legal requests from law enforcement or government agencies.
  • Protection: To safeguard users and prevent fraudulent activities or security threats.
  • Affiliates: Sharing data within Raz Vape-controlled affiliates for the purposes outlined in this Privacy Policy.
  • Service Providers: Raz Vape may engage third-party providers to help deliver services as described in this Privacy Policy.
  • SDKs and APIs: Raz Vape may incorporate third-party libraries (SDKs/APIs) for features like performance monitoring and app functionality.
  • Payment Processing: Payment data may be shared with banks and other entities for processing, fraud prevention, and risk management.
  • Apps: If a Merchant installs an app, we may share their Contact Information and other data with the app Partner.
  • Merger/Sale: Personal Data may be disclosed during corporate transactions like mergers or asset sales.
  • Automated Decision-Making
  • We may employ automated decision-making processes in certain scenarios, such as fraud detection, without human involvement.
    Automated Decision-Making
  • Some personal data may be used in automated decision-making processes to assess risk, detect fraud, or address abuse concerns. If you wish to object to profiling (including for marketing), or dispute such decisions, you can contact us here. Depending on applicable law, we can provide details about how automated decisions are made and correct any inaccuracies.
  • Cookies
  • Usage: Raz Vape and its third-party providers use cookies, web beacons, and similar tracking technologies to recognize you during your visits, remember your preferences, and offer a personalized experience. These cookies collect personal data and track your activities over time and across sites to enhance your browsing experience.
  • Persistence: We use both session-based and persistent cookies. Persistent cookies remain on your device even after you’re offline, while session cookies are removed when you close your browser. A website can only access cookies it has set; it cannot access cookies set by other websites.
  • Types of Cookies:
  • Essential: Necessary for the website to function correctly.
  • Functional: Improve website features, like videos and live chat.
  • Analytics: Provide statistical insights to improve the site over time.
  • Targeting/Advertising: Used to personalize content and enhance your experience.
  • Control: You can disable cookies through your browser or device settings, but doing so may limit your website experience. For detailed instructions on how to disable cookies, visit these links:
  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • For more information about cookies, including how to manage them, visit allaboutcookies.org or aboutcookies.org.
  • Third-Party Application Stores
  • Application stores like Apple’s App Store or Google Play may collect additional personal data and share it with us. For details on how they process data, refer to the store’s Privacy Policy.
  • Information Protection
  • We implement security measures, including encryption, access controls, and firewalls, to protect your personal data from unauthorized access or misuse. Raz Vape is certified as a PCI DSS Level 1 service provider and undergoes annual audits for ISO 27001 compliance. While we strive to protect your data, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account information, including passwords.
  • Data Transfer and Safeguards
  • We may need to transfer personal data across borders to provide our services. As part of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, Raz Vape adheres to specific regulations for privacy protection. For transfers outside the EU/EEA, we use Standard Contractual Clauses to ensure adequate protection.
  • Data Processors
  • Personal data is shared only with processors who are contractually bound to provide privacy protection equivalent to the standards outlined in this policy. These processors are obligated to handle personal data only for the purposes consented to.
  • Remediation
  • If we discover that personal data is not adequately protected or is used beyond consent, we will take corrective action, including stopping unauthorized processing.
  • Rights of Data Subjects
  • You can access, rectify, delete, or restrict the use of your personal data. If processing is based on your consent, you can withdraw it at any time. If you believe your rights have been infringed, you may file a complaint with a supervisory authority.
  • Merchants, Partners, and Visitors
  • Merchants and Partners can update their personal data within their accounts. Visitors or those unable to access or modify their data should contact us directly.
  • Shoppers
  • For shoppers, Raz Vape acts as a processor on behalf of Merchants. Shoppers should contact Merchants directly regarding their personal data, though we can forward requests for access or deletion. However, we cannot delete Merchant-specific data.
  • Contact Information
  • If you have any questions or concerns, you can reach us at:
  • privacy@razvape.com
  • Raz Vape, Inc.,
  • 11305 Four Points, Austin, TX 78726,
  • Attention: Legal Department
  • For unresolved concerns, you can contact the Association of National Advertisers (ANA) for independent dispute resolution, or seek binding arbitration through the Privacy Shield Panel.
  • Updates
  • We may update this Privacy Policy to reflect legal, technical, or business changes. We will notify you of significant updates and obtain consent if required by law. The “Date of Last Revision” at the top of this policy shows when the policy was last updated.
  • California Consumer Privacy Act (CCPA)
  • Under the CCPA, you have the right to:
  • Know: Request disclosure of the personal data we collect, use, or disclose.
  • Request Deletion: Ask us to delete your personal data.
  • Non-Discrimination: We will not discriminate against you for exercising these rights.
  • If you are a California resident and a Merchant, Partner, or Visitor, the CCPA rights do not apply. If you are a Shopper, you should contact the Merchant directly.
  • Disclosures
  • We do not sell personal information but may share it with authorized service providers or business partners who agree to handle it per our privacy policy. You may also request to have your personal data disclosed to third parties as per your instructions.
  • Information Collected
  • We collect information such as browser, device, transaction, and contact details, along with location and payment data. This information is used to provide services, improve our offerings, and share with partners when needed.
  • To exercise your rights or for more details, contact us directly or visit the appropriate links for requests on data deletion or knowledge.
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