Raz Vape is committed to offering the best nicotine and nicotine-free alternative vapor devices. We understand that sometimes customers may change their minds after purchasing our products. While we focus on delivering high-quality products, we also prioritize excellent customer service because, without our customers, we wouldn’t be able to offer our amazing products to adult consumers.
We offer a 14-day, no-questions-asked return policy for unopened products. However, due to hygiene concerns, we cannot accept returns for products that have been opened or used. If the return is related to a potential defect or malfunction, we will handle it on a case-by-case basis. It’s important to keep all original packaging and materials, as our replacement team may require them for approval.
Key Points
- 14-Day Return Policy: No questions asked within 14 days for unopened purchases. To keep prices reasonable, Raz Vape is not responsible for return shipping costs, though prepaid labels can be provided, with the cost deducted from the refund.
- Scan and Verify: To be eligible for a return, you must scan and verify your product in our verification portal within 14 days of purchase. Returns may not be accepted if this step is missed.
- Self-Service Returns: Returns for unopened products can be processed without contacting us. If you need assistance, feel free to email us at support@razvapeflavors.org, and we’ll be happy to help. Returns for defects or product issues require prior authorization and will be handled individually.
- Refund/Replacement: Returns can take up to 7-10 business days to process. After the return is received, you’ll receive a confirmation email, and your refund will be issued to your original payment method, which may take 24-72 hours to fully process.
- Return to Sender/Undeliverable: Please ensure your shipping address is correct and deliverable. Returns due to address errors or undeliverable packages will incur a 10% restocking fee and non-refundable shipping costs.